Worldwide Network Offers Global Experience

Capgemini is at the forefront of national and multi-national shared services. Since the inception of our shared service solution, we have delivered more than 250 implementation projects worldwide.

We have extensive experience with organizations in a wide range of sectors around the world. Our specialist practitioners draw on functional knowledge, consulting expertise and industry-specific shared service experience.

Providing Assistance across the Board

Capgemini’s broad expertise enables us to step in at any part of the lifecycle , from testing the case and stakeholder alignment to providing the technology experts to support operations, and building and optimizing the center. Our BPO Centers bring together independent advisory insight, practical experience and delivery expertise.

Our shared service transition programs typically comprise the following phases:

• Options review: the strategic exploration and evaluation of options
• Feasibility study: detailed scope definition, followed by the creation of a business case
• Detailed design: development of a target operating model covering key design elements
• Build and test: deployment of a ‘build & test’ activity framework for implementation
• Operate and optimize: stabilization of shared service operations and continuous optimization

We can support each stage independently, or partner with you throughout the process to ensure selection and delivery of the appropriate shared services model.

Identifying the Right Solution

We deliver worldwide support through local networks to ensure that national and regional considerations and challenges are taken into account. Our unique approach combines independent shared services consultants with global outsourcing providers.

We draw on our expertise as shared service consultants, as well as our experience as global outsourced service providers, to help you identify and execute the right shared services solution. Our award-winning outsourcing resources help you address the challenges of global sourcing and build your internal capabilities.