Innovating to Maximize the Use of Technology

Capgemini is a recognized global leader in applications management, with a proven track record of consistent and innovative delivery.

We worked with a leading car manufacturer to modernize its sales and marketing applications. This resulted in the implementation of a new web-based service portal and 29 targeted improvements that yielded £3.5m in savings.

Over time we have built up a wealth of methods, tools and accelerators:

• Integrated Service Management, ranging from strategy and operation to continual improvement
• A strong governance model, establishing processes, organizational structures, and decision-making mechanisms to enable effective implementation of your IT strategy
• A world-class transition model, ensuring service continuity and minimum impact on your business
• A global network of Applications Management Service Centers, providing continuous and seamless support through onshore, offshore and nearshore resources
• A shift-left approach, aiming to prevent problems
• CMMI® and ITIL® qualifications

Application Management Tailored to Your Changing Needs

Capgemini works closely with you to maintain, adapt and develop your applications in order to minimize cost and maximize quality and flexibility.

Applications management enables you to:

• Gain significant reduction in IT operating expenses
• Maximize return on investment by improving the performance of your application portfolio
• Provide business efficiency and continuity by ensuring system and data availability, performance, functionality and integrity
• Flex up or down as your business strategy and needs change
• Improve user satisfaction

IT Resources that Match Business Needs

Many companies lack the resources to cover all competencies along the application lifecycle. With on-demand access to Capgemini’s skilled specialists, you can leave your application management queries to us and focus on your core competencies.

Our Application Skills on Demand is a single professional services contract that provides access to our project managers, business analysts, application technicians and other application management specialists.

Sharing Risk and Responsibility

We are committed to your success. We build commercial and contractual incentives into each client engagement to demonstrate our commitment to ensuring your application estate is aligned with your business objectives.

Providing Cutting-edge Solutions

Our dynamic service level agreements and collaborative approach to engagements includes:

• Traditional Application Management services and on-demand hosted services on a monthly cost-per-user basis
• The SAP EZ Trans, an accelerator for transitioning SAP support that reduces the time and effort required for knowledge transfer
• A Failure Mode Analysis to identify recurring/potential failures in an application, assessing risk and impact, and determining corrective and preventive measures
• The Application Intelligence Center, which creates an extensive application knowledge base providing better management visibility