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Capgemini Business Process Outsourcing (BPO) is Your Proven Solution

For many years, business process outsourcing (BPO) has been a successful strategy for cutting costs. But in today’s ever more competitive global industries, BPO is all about adding value.  A far-sighted, enterprising business can use BPO to gain a clear and sustainable advantage through improved operational performance. At Capgemini, this promise is at the heart of our BPO services delivery.

In fact, Capgemini pioneered the development of BPO solutions that deliver top-line value. With more than 7,200 BPO professionals, we bring customized, value-rich solutions to companies all over the world, 24 hours a day, seven days a week. No wonder Capgemini was named in the “Leader’s Category” of the IAOP’s “Global Outsourcing 100” for 2008.

Working in more than 33 languages, our BPO practitioners respond with insights and innovation, sensitive to the unique needs of each client, from our onshore, nearshore and offshore centers located in Australia, Brazil, Canada, Chile, China, India, Poland, Guatemala, and the United States. Our capabilities span finance and accounting, customer care and business intelligence, procurement, assurance management, and knowledge management.

Organizations expect more today from BPO than traditional low cost transaction processing. Capgemini responds to this demand with BPO with Business Insight – a new generation of BPO solutions that applies unique Business Insight processes, business intelligence tools and deep domain knowledge to unlock the hidden value in BPO workflow

A Broad Spectrum of Business Operations

Our suite of BPO services covers business operations in the back office, middle office and front office arenas:

• Finance & Accounting (F&A)
• Customer Interaction Management
• Supply Chain Management 
• Customer Relationship Management
• Technical Content Management
• Reference Data Management
• Procurement Services
• Management Assurance Services

Our Collaborative Approach

Capgemini BPO services are delivered by experienced BPO practitioners with deep industry domain knowledge in each market sector. Our collaborative approach also brings together thought leaders and business process experts from our industry consulting practices. We recognize that a BPO solution is a partnership with the client and we construct our projects to drive behavior consistent with the client’s business objectives. This may include transaction pricing, FTE pricing and also shared risk/reward pricing. We call on our strategic alliances with business process technology vendors to bring their core competencies with the goal of creating a comprehensive and tailored BPO solution.

Rightshore™ Delivery

Our Rightshore® approach leverages global delivery to place processes, services and/or functions in the best location, tailored and coordinated to meet specific business goals. The balance of risk, cost and scalability, aligned to cultural and business priorities, will determine the right mix of locations.